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As air transport is one of the main means of transport used on arrival in the Autonomous Region of Madeira (RAM), as a result of its insularity, it will be important to evaluate the contribution that the airport infrastructure has had in the tourist development in the region, as well as in the image and in the passengers' perception of the destination and their future desire to return. The present exploratory investigation intends to understand the relationship between airport services, their quality and satisfaction among passengers and their catalytic role in the tourist experience of RAM visitors. The surveys and interviews carried out show that, for many respondents, the airport is not only the place of arrival and departure but the beginning and the end of the tourist experience in the destination.
Info Adicional:
As air transport is one of the main means of transport used on arrival in the Autonomous Region of Madeira (RAM), as a result of its insularity, it will be important to evaluate the contribution that the airport infrastructure has had in the tourist development in the region, as well as in the image and in the passengers' perception of the destination and their future desire to return. The present exploratory investigation intends to understand the relationship between airport services, their quality and satisfaction among passengers and their catalytic role in the tourist experience of RAM visitors. The surveys and interviews carried out show that, for many respondents, the airport is not only the place of arrival and departure but the beginning and the end of the tourist experience in the destination.
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